You can purchase the Craft ROBO and receive product support through the resellers or distributors worldwide shown below. Please feel free to contact them soon!!! Japan Graphtec Corporation WEB: www.graphteccorp.com 503-10 Shinano-cho Totsuka-ku Yokohama 244-8503 Tel: +81 45 825 6250 Fax: +81 45 825 6396 Email:webinfo@graphtec.co.jp